DCEP:La Entrevista
El último filtro dentro del proceso de aplicación para ir a trabajar a Disney World en Orlando es la entrevista presencial del DCEP y aquí te contamos qué preguntas te ayudarán a contestar más facilmente.
DCEP01-interview

El momento más esperado por todos, mis futuros castmembers, ya llegó. El último filtro dentro del proceso de aplicación para ir a trabajar a los parques de Walt Disney World en Orlando es la entrevista presencial del Disney Cultural Exchange Program y aquí te contamos qué preguntas son las que tienes que preparar para este día.


Para no llegar desprevenido a la entrevista hemos preparado una serie de preguntas que te pueden ayudar a contestar con mayor facilidad.

Recuerda: No te las aprendas de memoria, los reclutadores valoran mucho que te muestres tal y como eres y que demuestres porqué quieres ir a trabajar a los parques de Walt Disney World el próximo verano. ¡EMPECEMOS!

  • Why do you want to do the program?
  • What are you most looking forward to?
  • What makes you stand out from other candidates/why should you be accepted?
  • What does Disney mean to you?
  • What do you plan on doing after the program?
  • What can you offer the company?
  • What would you look for in a CP applicant?
  • How will the program help you professionally?
  • What job would you like after you graduate?
  • Tell me about your previous work experience.
  • What company, apart from Disney, do you admire and why?
  • What does it mean to you to be a Disney cast member?
  • Tell me about a time you had to deal with a difficult guest, co-worker, or manager.
  • Name something you didn’t like about your past jobs.
  • Discuss a conflict you had with a previous manager.
  • What are your strengths and weaknesses?
  • What did you like and dislike about previous jobs?
  • One word which best describes you.
  • Why are you doing your chosen degree?
  • Three buzzwords to describe yourself.
  • Are you willing to maintain the Disney look?
  • How would you feel working up to 60 hours a week?
  • How would you cope with the Florida heat?
  • Do you mind working outside in the Florida heat or inside in cold air conditioning?
  • How would you handle an emergency?
  • Would you rather work independently or in a group setting? Would you rather work in a slow or fast-paced environment?
  • How would you handle a guest who doesn’t speak English but needs help?
  • Do you mind working mornings, evenings, late nights, weekends and holidays?
  • How would your coworkers describe you in 3 words?
  • How would your managers describe you in 3 words?
  • How would you interact with guests? How would you make their day?
  • How would you handle a displeased guest?
  • Which park or resort would you prefer to work?
  • How would you deal with repetitive work days?
  • Can you tell me about a time that you were a team player?
  • What does teamwork mean to you?
  • How have you handled an emergency/how would you handle one?
  • Name a time when you went out of your way to make a guest/customer feel special.
  • Are you comfortable with public speaking/large crowds?
  • This involves working a lot of hours, how would you keep your motivation?
  • What aspects of the American culture are you interested in?
  • Have you ever had an international experience?
  • What Disney character are you most like and why?
  • How do you feel about working/living away from home?
  • Have you ever ben to Disneyland/Disney World? What did you liked the most?
  • Tell me about a magical moment you personally had within the parks?
  • How do you feel about living away from home for the summer?
  • Describe your hometown.
  • How would you deal with an altercation with a roommate?
  • What would you do if a friend was feeling homesick?
  • What do you want to get out of this experience?
  • How open are you to be with people from diverse backgrounds?
  • What is your favorite Disney movie and why?
  • What do you think would be the worst part about Disney housing and why?
  • Which park would you prefer to work in?
  • How will being around other cultures help you in the future?
  • Have you evere been to the United States before?
  • How would you deal with a messy rommate?
  • What are your top 3 role choices and why?
  • What are your past job experiences and how do they relate to the roles you chose?
  • What are your top/most qualified 3 to 5 roles?
  • Would you consider taking a role you put low/no interest in?
POTENTIAL CHARACTER ATTENDANT QUESTIONS
  • Why would you like to be a character attendant?
  • How would you answer a guests’ question of ‘how is __ in two parks at once’
  • How would you answer a guests’ question of ‘why can’t characters talk’?
  • What would you do if a child is being rough with a character?
  • What does character integrity mean to you?
  • What would you do if a child was afraid of a character?
  • How would you explain Mickey in two parks at once?
  • What would you tell guests if you had to turn them away because a line was closed for the day?
  • What would you tell guests if a character had to take a break before coming back out?
  • It’s a child’s last day on holiday and they want to meet Mickey but Mickey hast to go for a break, what do you do?
POTENTIAL CHARACTER PERFORMER QUESTIONS
  • What does character integrity mean to you?
  • How do you act?
  • Have you ever been to an audition before?
  • Do you have any experience in theatre, dance, acting, or performing in general?
  • How would you handle a child that is afraid of you?
POTENTIAL SEATER QUESTIONS
  • Are you willing to spend long periods of time rolling silverware and folding napkins?
  • Are you comfortable handling cash and using a register?
  • What would you tell a guest if they wanted to eat at a restaurant, but there are no tables available for several hours?
  • Have you ever managed a seating chart or are you willing to learn?
  • What qualities should a seater have?
POTENTIAL ATTRACTIONS QUESTIONS
  • How do you feel speaking in front of large groups?
  • Can you memorize and remember long speeches (spiels)?
  • What would you do if a child wanted to ride Splash Mountain but was too short?
  • What would you do if a guest wanted to get on an attraction but it was out of service?
  • If you were doing a task that was repetitive, how do you keep yourself interested in it?
  • How do you feel about operating a ride?
  • Would you be willing to help with crowd control during a parade?
  • What would you do if you messed up a spiel?
POTENTIAL HOUSEKEEPING QUESTIONS
  • Are you comfortable working with cleaning chemicals or are you allergic to any cleaning products?
  • How do you feel about working in a guest’s room while they are not there?
  • Are you able to work independently with little to no guest contact?
POTENTIAL COSTUMING OPERATIONS QUESTIONS
  • Are you willing and able to carry heavy costumes to different locations?
  • Are you comfortable operating an advanced costume check-out computer?
  • Would you be comfortable working independently?
  • Are you willing to operate basic laundry equipment?
  • How do you feel about working “backstage” with minimal guest contact?
POTENTIAL QUICK SERVICE/FOOD & BEVERAGE QUESTIONS
  • Would you be willing to wash dishes or bus tables?
  • Are you comfortable preparing simple food items which may include using a fryer, grill, or other cooking equipment?
  • Are you comfortable selling alcohol?
  • Are you able to multitask?
  • How do you feel about working independently at a food cart?
  • Are you comfortable handling cash and using a cash register?
  • If a package of chips comes at $1.50 each, and a guest wants 3, and gives you $10, how much change do you give back?
  • If a guest was unsatisfied with their food – how would you make sure they left the restaurant happy?
POTENTIAL MERCHANDISE QUESTIONS
  • What would you do if someone wanted an item and the shop was out of it?
  • If a package of chips comes at $1.50 each, and a guest wants 3, and gives you $10, how much change do you give back?
  • Are you comfortable suggesting items to a guest based on first impressions?
  • What would you do if someone wanted an item and the shop was out of it?
  • Are you willing to work independently outdoors at a cart?
  • If your phone is ringing, you are checking a person out, and someone in the store needs help with an item, what do you do first, second, and last?
  • Are you comfortable with handling cash?
  • How do you handle pin trading?
  • How would you deal with a situation where an item was out of stock?
POTENTIAL CUSTODIAL QUESTIONS
  • Can you handle working outside in the heat, rain, or cold for up to 8 hours a day?
  • Are you allergic you any chemicals, cleaning supplies, or latex?
  • Are you willing to bus tables in restaurants and outdoors?
  • Are you comfortable working with cleaning chemicals?
  • Are you comfortable with emptying trashcans and lifting heavy garbage bags?
  • Have you ever had cleaning experience?
  • Can you handle talking to multiple people and multitasking?
POTENTIAL LIFEGUARD QUESTIONS
  • Are you willing to work in another role during off-peak seasons?
  • Are you comfortable working for long periods of time in the Florida heat?
  • What would you do if a guest was not tall enough to ride a ride?
  • Are you comfortable with spending long periods of time standing in water?
  • Do you believe you are able to pass the swim test?
  • What would you do in the event of a guest injury or illness?
  • Are you CPR/lifeguard certified?

TIPS

Además de estas preguntas, estos son algunos tips que te servirán mucho el día de tu entrevista:

  • Un día antes prepara tu outfit, esto te servirá muchísimo, ya que al día siguiente no perderás tiempo súper valioso en escoger qué es lo que te vas a poner.
  • El outfit debe de ser formal, no importa si estás aplicando a Disney, al final de cuentas, éste es como cualquier otro proceso de reclutamiento.
  • Debes preveer tu tiempo de llegada a la entrevista. Si te encuentras aplicando desde México, la cita será en las oficinas de Santa Fe, así que considera un tiempo de traslado que fácilmente puede superar 1 hora.
  • Si eres foráneo y viajas a la CDMX para la entrevista, procura llegar un día antes y hospedarte en un hotel cercano a las oficinas de Disney.

Espero que esta información les ayude a tener una súper buena entrevista. ¡Muchísima suerte cast members!

¡Nos vemos en Orlando!

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